Return and Refund Policy

1. Freshness and Quality Guarantee
We pride ourselves on delivering hot, fresh, and delicious chicken wings. If you receive a product that is damaged, spoiled, or does not meet your expectations, please contact us immediately.

2. Eligibility for Returns and Refunds
Because chicken wings are highly perishable and prepared fresh, we do not accept returns. However, we will consider a refund or replacement if:

• You notify us within 2 HOURS of delivery or pickup.
• You provide clear photos showing the issue (e.g., undercooked wings, wrong order, cold wings).

3. Conditions for Refund or Replacement
Refunds or replacements will be provided only if the wings were mishandled by us or did not meet food safety and quality standards. Refunds are NOT AVAILABLE if:

• The wings were properly cooked and delivered on time.
• The issue is due to customer error or delay in consumption.

4. Refund Process
If a refund is approved, we will offer a full refund, replacement, or store credit based on your preference. Refunds will be processed within 7 business days using the original payment method.

5. Shipping Costs
Shipping fees are non-refundable except in cases where the return is due to our error (wrong or defective item).

6. How to Contact Us
For return or refund requests, please contact our customer service team at:

• Email: [ sales@kaysexoticwings.com ]
• Phone: [ (336) 269-4331 ]
• Contact form: [ www.kaysexoticwings.com ]